www.SentinelDS.com

 

Customer support is a critical component of any software purchase.  Some of our biggest competitors outsource their support offshore to people who may or may not speak your language and certainly don't have a good grasp of collections software or the way your business works.  Just try asking them what the FDCPA is.  They are pretty good at running through internal FAQ's and using up your time going through "the steps" before passing you to the next level for more of the same.

At Sentinel our support is provided by employees and we are committed to NEVER outsource support to any 3rd party anywhere.  Each member of the support team highly knowledgeable, understands the collection business, and has at least 2 years hands-on experience with eCollections!  That commitment to excellence and the dedication of our staff shows because 90% of all support issues are resolved on the FIRST CALL and 95% are resolved in under 4 hours.  Your support team is in close proximity to our developers in the cases where they are needed for Level 2 or 3 support. 

Our phone is answered by a real live person 24x7 and we offer several options to meet your specific business requirements.  To top things off, we offer free unlimited support during regular business hours, and unlimited free support up to 24x7 is included in our enhanced software assurance packages.  

UNLIMITED SUPPORT - 100% FREE